Terms of Service.

1. Business identity and contact

AAMUP LLC is an Oregon limited liability company doing business as AAMUP. Service questions may be directed to 503-482-8283 or david@aamup.org.

2. Scope of service

AAMUP provides electronics diagnostics, repair, setup, upgrades, data-transfer assistance, software troubleshooting, Wi-Fi/home-tech support, and related services that AAMUP agrees to perform. Not every device or requested repair is supported. AAMUP may decline work that cannot be performed safely, reliably, legally, or within current technical capability or parts availability.

3. Diagnostic fee

The standard diagnostic fee is $35 unless AAMUP confirms that a diagnostic waiver applies. After a customer's first completed AAMUP repair, later diagnostics may qualify for a repeat-customer diagnostic waiver based on AAMUP's service records and the circumstances of the request.

If AAMUP fully resolves the reported issue during diagnostics without replacement parts or separately approved additional repair labor, no separate repair-labor charge is added beyond the applicable diagnostic fee. If a repeat-customer diagnostic waiver applies and the issue is fully resolved during that diagnostic under this rule, no separate repair-labor charge is added for that diagnostic-only resolution.

4. Estimates, additional work, and authorization

A diagnostic may identify additional parts, labor, outside services, or a different scope than initially expected. AAMUP will communicate the proposed additional scope and price before performing separately chargeable work. A customer's approval may be documented by email, text, written record, or another reasonable method used in the service interaction.

Estimates are based on the information available at the time and may change if concealed damage, additional failures, compatibility issues, or parts conditions are discovered. AAMUP will seek approval before proceeding with materially different chargeable work.

5. Parts and third-party products

Parts are subject to availability, compatibility, supplier terms, and price changes. Replacement parts may be new, used, refurbished, or aftermarket only when that choice is disclosed or reasonably apparent from the approved service scope. Manufacturer, distributor, or supplier warranties may apply separately. AAMUP does not control third-party warranty decisions.

6. Payment

Unless otherwise agreed in writing, payment is due when the applicable service is completed or the device is returned. AAMUP may provide an invoice or other service record. Any taxes, shipping, special-order parts, or approved third-party costs that apply to a job may be added as disclosed.

7. Customer authority and device access

By requesting service, the customer represents that they own the device or are authorized by the owner to request the work and to provide any passwords, access credentials, recovery keys, or other information needed for the approved service. Customers should not provide credentials that are unnecessary for the work.

8. Data and backups

Electronics service can involve storage-device failure, operating-system changes, resets, updates, malware, encryption, or other conditions that can affect data. Customers are responsible for maintaining current backups before service whenever reasonably possible. AAMUP will use reasonable care but does not guarantee that customer data can be preserved, recovered, transferred, or restored unless a specific written service commitment states otherwise.

Do not leave unnecessary sensitive information on a device submitted for service. AAMUP may need to access device functions or files reasonably necessary to diagnose or complete the approved work.

9. 90-Day Service Workmanship Warranty

Covered AAMUP workmanship is subject to the AAMUP LLC 90-Day Service Workmanship Warranty. The warranty begins on the documented completion date and applies only to covered workmanship and the serviced issue. Parts, unrelated failures, new damage, data, third-party changes, and other exclusions are governed by the written warranty.

10. No guarantee of a successful repair

Diagnostics and repair involve uncertainty. Some devices have multiple failures, intermittent faults, unavailable parts, prior damage, unsupported software, or conditions that cannot be reproduced. Payment of a diagnostic fee does not guarantee that the device is repairable. AAMUP will communicate the result of the diagnostic and available next steps based on the information reasonably available.

11. Customer-provided parts

If AAMUP agrees to install a customer-provided part, the customer accepts the risk that the part may be defective, incompatible, counterfeit, incomplete, or otherwise unsuitable. AAMUP may decline to install a customer-provided part. Unless AAMUP expressly agrees otherwise in writing, the workmanship warranty does not make AAMUP responsible for failure of a customer-supplied part.

12. Software, accounts, and security

AAMUP may assist with operating systems, applications, account access, updates, unwanted software, backups, and security settings, but AAMUP does not guarantee that a device or account is free of all malware, vulnerabilities, compromise, or future security risk. Customers remain responsible for passwords, multifactor authentication, account recovery information, subscriptions, licenses, and ongoing security practices.

13. Liability limits

To the maximum extent permitted by applicable law, AAMUP LLC is not responsible for indirect, incidental, special, consequential, or punitive damages arising from a service interaction, including loss of use, lost profits, or loss of data, except where such limitation is prohibited by law. Any limitation in these terms does not waive a right or remedy that cannot legally be waived.

14. Website information

The AAMUP website is informational. It does not create a customer account, accept online repair requests, or provide a customer database or portal. Calling or emailing AAMUP begins a direct service inquiry; no service relationship is formed until AAMUP agrees to perform work.

15. Privacy

Information provided by phone, email, or during service is handled as described in the AAMUP Privacy Policy. AAMUP may retain service, warranty, invoice, and accounting records as reasonably necessary for business operations and legal obligations.

16. Oregon law

These terms are governed by the laws of the State of Oregon, without giving effect to conflict-of-law rules, except where another law must apply. Nothing in these terms limits non-waivable consumer rights under applicable law.

17. Changes to these terms

AAMUP may update these terms for future service interactions. The effective date at the top identifies the current public version. Material changes do not retroactively alter a completed service agreement unless both parties agree or applicable law requires otherwise.

Questions

Call 503-482-8283 or email david@aamup.org.