90-Day Limited Workmanship Warranty.

1. Warranty period and applicable terms

Covered AAMUP workmanship is warranted for 90 calendar days beginning on the documented completion date of the applicable service. This version applies to service agreements made on or after October 1, 2026. It does not reduce coverage already promised for earlier service or under a separate written agreement.

A warranty correction does not automatically begin a new 90-day period, unless AAMUP agrees otherwise in writing or applicable law requires an extension. A claim reported within the applicable warranty period will not be rejected solely because AAMUP's inspection or correction occurs after that period ends.

2. Diagnostic-only fixes

If AAMUP fully resolves the reported issue during diagnostics without replacement parts or separately approved additional repair labor, and the work is documented as a completed diagnostic-only resolution, the specific corrective workmanship performed during that diagnostic is covered by this 90-day workmanship warranty.

3. What is covered

Coverage applies to a defect in the specific repair, installation, setup, or other corrective workmanship that AAMUP actually performed and documented on the serviced device. It does not extend to the entire device, every component, or every future problem. The return of a similar symptom does not by itself establish that the original work failed; the cause must relate to covered AAMUP workmanship.

For a covered claim, AAMUP's primary remedy is to re-perform or correct the covered service without an additional labor charge. AAMUP will explain the findings and proposed remedy. Any additional rights or remedies required by law remain available.

4. Parts and installation

This workmanship warranty does not separately warrant the materials, lifespan, capacity, or performance of a replacement part unless AAMUP states otherwise in writing. Manufacturer, distributor, or supplier warranties may apply separately. Defective, incompatible, counterfeit, or worn customer-supplied parts are outside this warranty when the claimed failure was not caused by AAMUP's workmanship.

A defect in AAMUP's installation remains covered even when the installed part itself has a separate warranty. Any proposed charge for an unrelated part failure or work outside coverage will be explained and approved before chargeable work proceeds. Nothing in this section disclaims a parts warranty or other obligation required by law.

5. Physical damage and water damage

Claims for physical damage, water damage, or other liquid damage are not accepted under this limited workmanship warranty when the damage was not caused by AAMUP's covered work. Examples include:

• Drops, impacts, crushing, bending, pressure, punctures, cracked screens or housings, and broken ports, pins, cables, or connectors caused by handling or an external event.
• Spills, immersion, rain, moisture, condensation, steam, sweat, and resulting corrosion, residue, or short circuits.
• Hidden or progressive damage from earlier liquid exposure, even if symptoms appear after service, when the damage is unrelated to a defect in AAMUP's documented work.

A repair does not itself promise that factory water resistance, seals, or an ingress-protection rating have been restored. Any specific written commitment about those features remains enforceable. These exclusions do not excuse damage caused by AAMUP's own work. Unrelated damage elsewhere on a device does not, by itself, cancel an otherwise covered workmanship claim.

6. Other exclusions

This limited warranty does not cover the following conditions, or failures caused by them, when they are unrelated to a defect in AAMUP's covered workmanship:

• Misuse or neglect: improper operation, excessive force, blocked ventilation, lack of ordinary care, use contrary to device instructions, or additional damage from continued use after clear signs of liquid exposure, overheating, or physical failure.
• Electrical or environmental damage: power surges, incorrect voltage, incompatible chargers or accessories, lightning, fire, excessive heat or cold, dust, dirt, sand, chemicals, smoke, pests, or other external contamination.
• Other defects or declined work: pre-existing, concealed, intermittent, unrelated, or newly developed faults; failures of components AAMUP did not service; and problems attributable to a separate repair or replacement the customer declined.
• Normal wear and consumables: ordinary aging, cosmetic deterioration, battery capacity loss, and the normal exhaustion or wear of consumable items.
• Later work or modifications: damage caused by subsequent disassembly, repair, part substitution, overclocking, firmware modification, or other changes by the customer or another provider. Using another repair provider, opening a device, or using third-party parts does not alone cancel coverage; the later work or part must cause or contribute to the claimed failure.
• Software and security events: new malware or reinfection, phishing, compromised accounts, lost passwords or recovery keys, changes to settings, resets, new installations, updates, or incompatible software introduced after service.
• Outside services and compatibility: internet or carrier outages, cloud-service changes, expired subscriptions or licenses, manufacturer restrictions, discontinued support, or later operating-system, application, firmware, or accessory changes.
• Data-related claims: loss, corruption, inaccessible files, unsuccessful recovery, or storage-device failure outside the documented corrective work or a specific written data-service commitment. This does not waive responsibility imposed by law for AAMUP's handling of customer data.
• Loss, theft, and unrelated transport damage: a missing device or damage during handling or shipping that was not caused by AAMUP or a party for whose conduct AAMUP is legally responsible.

7. Device and service verification

Coverage applies only to the actual device and work identified in the service record. It cannot be used to obtain unrelated work or a repair of a substituted device or component. Altered service documents or materially false information do not create coverage.

AAMUP may check the service history, device identifiers when available, intake condition, photos, and inspection findings. An invoice, an AAMUP service record, or other reasonable evidence may establish the prior service; a missing paper receipt alone does not defeat a claim that can otherwise be verified.

8. How to request warranty service

Contact AAMUP as soon as reasonably possible during the 90-day period. Call 503-482-8283 or email david@aamup.org. Provide the device, approximate service date, a service record if available, and a description of the concern. Describe any intervening damage, liquid exposure, repairs, or software changes that may help identify the cause.

Give AAMUP a reasonable opportunity to inspect the device and evaluate the claimed issue. If a fault cannot be reproduced, AAMUP may request additional information or testing; an intermittent fault is not automatically excluded. AAMUP will explain the basis for a coverage decision and any proposed next step.

Covered warranty evaluation and corrective labor carry no additional labor or diagnostic charge. If the issue is outside coverage, any diagnostic fee, parts, labor, shipping, or other charge must be disclosed and approved before it is incurred. This warranty does not promise reimbursement for another provider's work arranged without AAMUP's written approval, except where applicable law requires it.

9. Limits and consumer rights

This is a limited workmanship warranty, not accident insurance or a guarantee against every future device failure. Exclusions apply to the affected claim based on its cause, not automatically to all work on the device. They do not excuse defective AAMUP workmanship or waive liability that cannot lawfully be waived.

This warranty gives you specific legal rights, and you may also have other rights that vary by state. Nothing here excludes, reduces, or replaces any implied warranty, statutory protection, or remedy that applicable law requires. A separate written service commitment or a legally required remedy is not overridden by these exclusions.

Questions

For clarification before service, call 503-482-8283 or email david@aamup.org. The broader service relationship is also governed by the AAMUP Terms of Service.